Right of withdrawal and return due to defect or non-conformity

  • Right of withdrawal
  • You have the right to withdraw from the contract, without indicating any grounds, within 14 days from when you, or a third party designated by you, (i) received the product or (ii) received the final product if you purchased several products delivered separately as part of one order.
    To exercise your right of withdrawal, you should notify Triboo Digitale, with its registered head office in Milan, Viale Sarca 336, Edificio Sedici, of your decision by accessing the “My returns” section under My Account and entering your order number and the e-mail address you used to make the purchase into the Customer Care form, then follow the instructions to complete your online return request. You will then receive an e-mail confirming that you have exercised your right of withdrawal, containing the return form to put into your parcel as well as instructions on how to return the product. Remember to insert the completed return form into the parcel along with the product and send it to:
    Triboo Digitale c/o Arvato
    Via Lombardia 21
    24060 Telgate (BG) - ITALY

    To comply with the terms of withdrawal, all you have to do is send your request through the form before the withdrawal period expires.
    If you withdraw from the contract, any payments you have made shall be refunded to you, including delivery costs (excluding any additional costs if you chose a delivery method other than the cheaper standard delivery offered), without undue delay and in any case no later than 14 days from when Triboo Digitale receives your decision to withdraw. These refunds shall be made using the same payment method as you used for the initial transaction, unless you have specifically requested a different payment method; in which case, you shall be responsible for any additional costs resulting from the different payment method chosen. Refunds may be withheld until the goods have been received or until you have shown proof that you have returned the goods, whichever is earliest.
    If you have received the product, please return it to Triboo Digitale without any undue delay and, in any case, within 14 days from the date you notified Triboo Digitale of your withdrawal. The terms shall be fulfilled if you return the goods before the 14-day period has expired. You shall be responsible for the direct costs of returning the goods. If you exercise your right of withdrawal by using the return service offered by the website, you will be notified of the transport costs for returning the goods before you confirm your withdrawal request.
    You shall only be liable for any diminished value of the goods resulting from handling which is not necessary to establish the nature, characteristics and functioning of the goods.
  • Returns due to defect or non-conformity
  • If you have received an incorrect or damaged product, please make this clear as the reason for your return when making your online return request, which should be made following the same procedure as described in the previous paragraphs. You will be asked to upload one or more images of the defect detected and you will receive a confirmation e-mail with shipping instructions.
    ‘Customised’ products are excluded, for which you must use the Customer Care form, nevertheless Ferretti SpA shall send you details on how to return the product by e-mail.